Terms and Conditions

1. General Terms

By accessing or using Maison Crown's services, website, or purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any transaction.

2. Orders and Purchases

2.1 All orders are subject to acceptance and availability. We reserve the right to refuse any order without stating reasons.

2.2 Prices displayed are in Euros and do not include shipping, handling, or applicable taxes unless explicitly stated.

2.3 Custom and bespoke orders require a non-refundable 50% deposit before production begins.

2.4 Order confirmation will be sent via email upon successful payment processing.

3. Delivery and Shipping

3.1 Estimated delivery times are provided as guidance only and are not guaranteed.

3.2 Standard production time for catalog items is 8-12 weeks. Bespoke commissions may require 16-24 weeks.

3.3 Risk of loss or damage transfers to the customer upon delivery to the specified address.

3.4 The customer is responsible for inspecting all items upon delivery and reporting any visible damage within 48 hours.

4. Returns and Cancellations

4.1 Made-to-order and bespoke items cannot be returned or exchanged except in cases of manufacturing defects.

4.2 Catalog items may be returned within 14 days of receipt if in original condition and packaging.

4.3 A 20% restocking fee applies to all returned catalog items.

4.4 Order cancellations must be submitted in writing. Cancellations of orders in production will incur a charge of 50% of the total order value.

5. Warranty

5.1 Maison Crown provides a 2-year limited warranty against manufacturing defects under normal use.

5.2 Natural variations in materials including wood grain, leather texture, and marble veining are inherent characteristics and not considered defects.

5.3 The warranty does not cover damage resulting from improper use, normal wear and tear, or environmental conditions.

6. Intellectual Property

6.1 All designs, images, and content on our website and in our catalogs are the exclusive property of Maison Crown.

6.2 Reproduction or use of our designs or content without explicit written permission is strictly prohibited.

7. Privacy and Data Protection

7.1 Customer information is handled in accordance with our Privacy Policy and applicable data protection laws.

7.2 We do not sell or share customer information with unaffiliated third parties.

8. Force Majeure

8.1 Maison Crown shall not be liable for any delay or failure to perform due to circumstances beyond reasonable control.

9. Governing Law

9.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Uk.

9.2 Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in London, Uk.

10. Amendments

10.1 Maison Crown reserves the right to modify these Terms and Conditions at any time without prior notice.

10.2 The current version will always be available on our website.

Last updated: April 6, 2025